5 Easy Steps to Improving Your Security Guard Service
When property supervisors hire security guard companies they have an image in mind of exactly what their contract security force will look like, but too often what they get is not what they envisioned. What we have found is that most security guard companies are capable of providing the service that property supervisors want, but too often do not because of a lack of continuing quality management processes.
Safety guard companies are unlike any seller that a home supervisor usually hires. If you hire a painter, you are able to see whether they do their jobs by taking a look at the walls. However, when you hire a security guard business, how often can you see if the protector company is doing their job including running background checks and drug screenings, providing good training for your guards, and efficiently monitoring and supervising your guards. In the majority of cases they probably are, but it is crucial to implement a system of verification and quality management to make sure that issues connected with the lack of performing these jobs don’t start to happen.
In this article we’ll talk five (5) easy steps to improving your security guard service and achieving everything you picture as your perfect keyholding London.
Screen Your Guards Qualifications
In most nations, guards are mandated to have a predetermined amount of training before they can start working as security guards. If your state is one of those states, make sure that your security guard company is compliant.
If you are in a country where there are no state requirements for guard certification, then investigate the sort of training that is being provided by your security company and ask yourself does it look adequate.
Additionally, is the security guard company performing history and drug screenings on all of your defenses BEFORE they send them to your own property? If they are, they should be providing you with verifications. If not, why?
Another superb method to screen if the protector is a good match for your property is to perform a short”interview” to get a sense of the guard and also to explain your expectations. This first dialogue can tell you a lot on what to expect from this guard and it provides you an opportunity to ask a different guard if you think that it is necessary.
Evaluate Guard Training
Although most security guard companies have an extremely comprehensive orientation that introduces each guard to the business itself, in many circumstances the guard’s orientation to his assigned property is not quite as complete. We call the orientation for the assigned property”Website Specific Training”. Learn What your website specific training looks like:
• Does it happen at your property?
• How long is each new officer educated?
• How long can the security company double lender?
• How thoroughly are your article orders clarified?
Determine the answer to each of the questions and be sure that they fit with what you believe is sufficient. You should even think about sitting in on your security guard company’s orientation and also your website special training to acquire an understanding of what goes into preparing a guard to operate at your property.
Inspection Your Guard’s Supervision
Guard supervision is one of the more important factors of good security guard service. When security companies provide poor oversight, there is not enough emphasis put on preventing mistakes, problems, and complaints. Lack of oversight also removes the opportunity for the protector to understand and better understand their responsibilities. When the guards aren’t being supervised, they start to feel that their work is not important and they start to find themselves as less of a region of the security group. When guards don’t feel like part of your group it generally leads to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Depending on the structure of your contract, onsite managers might not be included. If your contract does not demand onsite oversight, how can your security guard company remotely supervise its guards? Outside of the Standard security company field supervisor spot checks, the two methods of distant oversight that prove most effective are:
In case your guards are required to make rounds of your property, then a system for monitoring them while on duty is indispensable. Officer Tour Tracking Systems provide a distant way of monitoring the guards while they are in your property. These monitoring systems allow the security guard business to track the time and log the action of these guards while they are making rounds to various areas in your property. Most Officer Tour Tracking Systems can generate reports which enable the security guard company to quickly acquire an understanding of if the protector is making rounds. The property manager also needs to be provided with an abridged version of those reports. Producers of such systems include Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we have found that having a system for guards to check in regularly with the security guard company provides a method of earning sure that each guard is safe and alert. By having guards check-in regularly with the security guard business, at least every 30 minutes, guards believe that their security is important and that being awake and attentive is also an significant part their job.
Inspect Your Guards
After hours inspections of your guards are always good ways of finding out just what is occurring with your security while you aren’t there. Through these inspections, be sure that you ask your security guards questions about their duties and responsibilities to make sure that they know their jobs. In reality, we suggest having your security guards audited regularly, formally (i.e. post inspection) and (i.e. secret shopped) by a licensed security adviser as part of your continuing security program.
Businesses like Asymmetric Strategies provide a free service aimed at doing precisely that. Bear in mind, when choosing a security adviser be sure that the adviser is not actually a security guard business. If so, your audit is guaranteed to develop issues with your existing security guard business.